Snapchat is down for many — here’s how you can try to fix it - Android
Update: September 11, 2020, at 12:12 PM ET: Many people have been experiencing issues with Snapchat today. Snapchat issues started at around noon Eastern according to reports on Downdetector.
Snapchat is a fun way to keep in touch with friends and family, and if it’s not working you could be left out of the loop. For those unfortunate occurrences when Snapchat isn’t working, we put together a list of ways to fix it. Follow the troubleshooting guide below and you’ll be able to fix any Snapchat problems you might be having.
If Snapchat isn’t working for you, the first thing to consider is that it isn’t working for anyone. There are two places to check whether or not Snapchat is down.
Down Detector is a site that tracks all kinds of services and whether or not they are down. Head to Down Detector’s Snapchat page and it will display No problems at Snapchat or Problems at Snapchat. You can also check the Live Outage Map to see if the issue is restricted to specific regions.
The second option is the official Snapchat Twitter support account. It will always have the latest about any Snapchat outages and how long it might be until it’s back up and running, so follow it if you want to stay up to date.
If Snapchat is up and it still isn’t working for you, close the app and reopen it. If the issues persists, try logging out of your account and logging back in. This will resync your local snaps with the server, and may fix the problem.
While the app is closed, it might be worth checking for updates. Open up the Google Play Store or App Store and check for updates. When you log back into Snapchat, any snaps you missed will be waiting for you.
Read also: How to update apps on the Google Play Store
Like many tech problems, the simplest solution is to restart the device. When Snapchat isn’t working, the same logic applies.
Reset your device and it may instantly solve your Snapchat woes. If that doesn’t do the trick, move on to the next fix.
If the app or specific snaps aren’t loading, it may have to do with your internet connection. Try turning off data and switching to Wi-Fi. If the signal is weak, move closer to your router. Resetting the router may also solve the issue, even if your internet works on other devices.
For those of you using a VPN, you may need to disable it while you use Snapchat. Snapchat might stop working if it detects any third-party apps, occasionally including VPNs.
Read also: What to do if your phone won’t connect to Wi-Fi
If your internet connection is strong and works in other apps, Snapchat may not have the correct permissions to function. Necessary permissions can include Phone, Location, Storage, and others. There is a simple way to check Snapchat’s permissions from inside the app.
How to edit permissions in Snapchat
Most apps download media and other types of data onto your phone, and if those files are corrupted it can cause Snapchat to stop working. Clearing out these files won’t make you lose any data or snaps, so there’s nothing to worry about.
How to clear Snapchat cache
Read also: Force stop and clear cache explained
If you’re not able to send snaps to your friends even though your network is fine, there are a few options left. First try restarting your phone as mentioned above.
If that doesn’t work, try clearing the conversation. This will remove all Snaps sent and received, so any unopened Snaps will be lost.
How to clear a conversation in Snapchat
If you’ve cleared the conversation and the snaps still aren’t working, your best option is to remove your friend and add them
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