How to factory reset your Fitbit - a step-by-step guide for all Fitbit wearables - Android
If your Fitbit is having issues, a restart can usually solve most of your problems. If the problem persists, however, it might be time for a factory reset. This will wipe all of your stored data and return your Fitbit to its factory settings.
The trouble with Fitbit trackers and smartwatches is that most models have different factory reset methods. But we are here to help! Below you will find a step-by-step factory reset guide for every Fitbit wearable, from the good old original Fitbit Charge to the latest Fitbit Versa 2.
Factory resetting your Versa watch, whether you have the original model, the Versa 2 or Versa Lite is pretty simple. The method is the same for all three smartwatches. Here is what you need to do:
If your watch is not responding, however, you will need to perform a hard reset. On the original Versa, you will need to hold all three buttons down for around 10 seconds until you see the Fitbit logo. Let go of the bottom right button but keep pressing the other two when that happens. A strong vibration should follow. This means a factory reset has been performed and all of your data has been wiped.
On the Versa 2 and Versa Lite, the process is slightly different since these smartwatches only have one button. Hold it down until the device reboots. When you see the Fitbit logo, release the button for a second or two and then hold it down again until you feel a long vibration indicating that a factory reset has taken place.
The Ionic is another Fitbit device that is pretty easy to reset. The steps are almost identical to those you need to follow on the Versa: Settings > About > Factory Reset or Clear User Data. If for some reason you can’t access the Settings app on your device, here is how to hard reset your Fitbit Ionic:
The Fitbit Inspire and Inspire HR trackers have pretty small screens, but you can still perform a factory reset directly through your device. Here is how to do that:
The factory reset process for the Fitbit Charge and Charge HR is bit more involved than some other fitness trackers. Grab your charger and follow these steps to factory reset your Fitbit Charge or Charge 2:
If you have a Fitbit Charge 2, you are in for an unpleasant surprise. This tracker cannot be factory reset. If you are having an issue, you can try a soft restart. This is performed by connecting your Charge 2 to its charging cable and simply pressing and holding the side button for about four seconds. It will vibrate and display the Fitbit logo once when it has restarted. If you still want to wipe your data, it’s as simple as disconnecting the device from your Fitbit account.
You won’t have such problems with the Fitbit Charge 3. It can be factory reset by going to Settings, followed by About and then Factory Reset or Clear User Data.
The Fitbit Ace and Ace 2 are great kids fitness trackers but they are not without their problems. Unfortunately, the original Fitbit Ace does not offer a hard factory reset method. You can simply disconnect the device from your account to wipe it if you are experiencing issues. The newer Fitbit Ace 2, however, can be factory reset with ease. Here is how to do that:
The Fitbit Alta and Alta HR are also among the trackers that cannot be factory reset. Your data can still be wiped, however, by disconnecting the Fitbit Alta from your account. You can do so through the Fitbit app on your smartphone:
The Fitbit Zip is one of the more unusual trackers in the Fitbit family. This clip-on device has been around for quite a while, but it’s still popular among those that prefer not to wear their trackers on their wrists. Unfortunately, as an older device the Fitbit Zip does not offer a hard factory reset. If you need to troubleshoot problems with the device, your best option is restarting it. Here is how restart it:
Most Fitbit fitness trackers and watches that came out before 2016, like the Fitbit Flex, Surge and Blaze cannot be factory reset. Your best troubleshooting option usually is a soft reset, i.e. a restart. On most older Fitbit wearables this can be achieved by following these steps:
On some trackers like the Fitbit Flex 2, you will need to locate and press the button on the charging cable itself once the tracker is connected. Press it a couple of times in quick succession until all of the lights on the tracker light up to restart it.
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